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Access

Chetham’s welcomes all audience members, including those who may need additional support with their booking or visit. Our new School building is fully accessible, with lift access and disabled facilities accessible to visitors to The Stoller Hall and Carole Nash Hall.

Certain events take place in the Baronial Hall and Chetham’s medieval buildings. These spaces were built in 1421 and are accessed via cobbles, with limited facilities for disabled visitors. Please contact us if you require any guidance.

By letting us know about your requirements, we can help you to access suitable seating, request companion seats or plan any other aspects of your visit.  During your visit, please do not hesitate to approach any staff member for assistance or guidance.

Access Scheme

Before requesting a free seat for an essential companion, we ask you to join our Access Scheme. This helps us to ensure that seats are used by those who need them most, and means that you don’t need to tell us your requirements every time you book, unless your needs change.

To join the Access Scheme:

  • Download and complete the form, and return it to us by post, in person or by email.
  • Email boxoffice@stollerhall.com to receive the questions on the form by email.
  • Visit us in person, or call us on 0333 130 0967 (lines open from 2-4pm, Monday to Friday) and our Box Office staff will complete the form with you.
  • You will be asked to provide a copy, or show an original, of one of the following in order to verify your membership of the scheme:
    • Front page of DLA / PIP (no specific rate)
    • Front page of Attendance Allowance letter (no specific rate)
    • Evidence that registered severely sight impaired (blind)
    • Recognised Assistance Dog ID card
    • Credability’s Access Card

Essential companions

Anyone who requires assistance to fully enjoy their visit to The Stoller Hall may request a free seat for an essential companion. It is assumed that this companion will take primary responsibility for your support during your visit, although staff will do their utmost to provide guidance and additional assistance.

Wheelchair users and physical access  

The Stoller Hall, Carole Nash Hall and all spaces within Chetham’s new building are fully accessible, with lifts and disabled toilet facilities on every floor. Spaces are available for wheelchair users on both Stalls and Balcony level of The Stoller Hall.

The main entrance on Hunts Bank is accessible by ramp, and the doors are activated electronically. Access from disabled parking spaces at NCP Manchester Arena is by lift through Victoria Station.

The bar in the Oglesby Atrium has a low level counter position.

Row X of Stalls and Row A of Balcony are entirely level, with other parts of Stalls accessible via a slight incline with handrail. For concerts where the extended stage is not in use, Row E of Stalls offers additional leg room.

View seating areas in The Stoller Hall here.

Visually impaired visitors

Tactile wayfinding signage is used throughout The Stoller Hall.

Assistance animals are welcome at all events. We recommend contacting us so that we can guide you to a suitable seat. Dog mats for the auditorium and a water bowl (for use in the Atrium only) are available from the Box Office and may be reserved at the time of booking.

Download our What’s On guide in large print here.  This format is also suitable for Kindle e-readers.

Email us to request a What’s On guide in ePub form, suitable for most other e-readers.

Hearing impaired visitors

All auditorium areas have a Sennheiser infra-red hearing system. Stethoscope style receivers are available from Box Office and may be reserved at the time of booking.

Assistance animals are welcome at all events. We recommend contacting us so that we can guide you to a suitable seat. Dog mats for the auditorium and a water bowl (for use in the Atrium only) are available from the Box Office and may be reserved at the time of booking.