Booking tickets

Tickets for all Chetham’s events (with the exception of some offsite performances) are sold through The Stoller Hall Box Office.

Tickets may be purchased online, in person or by telephone. Payment may be made by Visa or Mastercard, or in cash.

Book Online

Visit our What’s On pages to book online. For events in The Stoller Hall or Whiteley Hall, you can view a seating plan and select your own seats when booking. For events in the Carole Nash Hall and Baronial Hall, seating is unallocated.
For most events, you may choose to print tickets at home, collect them at the Box Office, or have them posted to you for an additional fee of £2 per order.

Book by Telephone

Call 0333 130 0967 to book by telephone. Phone lines are open from 2-4pm Monday to Friday (except bank holidays), and from 1 hour prior to each concert in The Stoller Hall.

Calls to Box Office are charged at local call rate.

Book in Person

Call into our Box Office from 1-2.30pm, Monday to Friday (except bank holidays), or from 1 hour prior to each concert in The Stoller Hall. If you visit us during the day, why not  stay to discover our free Lunchtime Concerts, starting daily at 1.30pm, whilst you’re here?

The Box Office is located in the Oglesby Atrium in Chetham’s new building, accessible via The Stoller Hall entrance on Hunts Bank.

Booking Fees

Until Friday 24 May 2019, a booking fee of 9% applies to all tickets booked online or by telephone to events across Chetham’s. Tickets bought in person will not incur booking charges. This fee will be capped at £4.50, and fees will be included in the prices listed online or in print.

From Friday 24 May 2019, revised booking fees will be applied to all tickets for events taking place on or after Monday 12 August 2019, based on the price of each  ticket.

From Monday 12 August 2019, these revised booking fees will apply to all events taking place across Chetham’s.

50p for tickets costing from 1p to £6
£1 for tickets costing £6.01 to £17
£2 for tickets costing £17.01 and upwards

Fees will be included in all prices listed online or in print.

If you would like to have your tickets posted to you, an additional fee of £2 per order will be charged to cover the costs of postage.

When you book, you will have the option of adding a voluntary contribution to Chetham’s. Any contribution you choose to make helps to support The Stoller Hall, Chetham’s School of Music and Chetham’s Library with capital and operational costs.

 

Concessions

Concessions for full time students, audiences under the age 19 and those over the age of 65 are available on most events promoted by Chetham’s.

Booking fees apply to all concessionary tickets.

For concerts with multiple seating prices, spaces for wheelchair users will always be priced at the lowest of these prices.  Wheelchair users and other access customers may request one additional seat for an essential companion free of charge. Find out more on our Access page.

Series discounts

Occasionally, a special series of events may attract a discount for audiences members choosing to attend a number of events within that series; for example, a discount of 20% when you book four or more tickets.  Any such discount will be made clear in our listings.

If you are booking online, add each of the events you wish to attend to your basket and the discount will be applied automatically.  Tickets must be for different events, and must be purchased in the same transaction, for the discount to apply.

Group and School discounts

The maximum number of tickets you may purchase online for most concerts is 8. If you wish to purchase more tickets, please call us or visit us in person.  For events on which concessions are offered, we can usually offer a 10% discount for groups of 8 or more.

As a specialist music school, we are particularly eager to welcome children and young people to appropriate concerts The Stoller Hall and other Chetham’s venues.  If you would like to enquire about tickets for schools or youth groups, particularly for concerts at which Chetham’s students are performing, we would be delighted to work with you to offer both discounted tickets (subject to availability) and to support your students with a pre-concert welcome or talk.  You may also be interested in visiting our Outreach pages to view upcoming projects and opportunities for schools and families.

 

Terms and conditions:

View our full terms and conditions.

By booking any ticket via Chetham’s, you agree to the following terms and conditions. Full details may be found on our website.

  • Tickets are non-refundable except in exceptional circumstances.
  • Proof of ID may be requested, including proof of any concession claimed.
  • All ticket holders aged 14 and under must be accompanied by an adult.
  • We reserve the right to refuse admission to ticket holders whose behaviour may affect the enjoyment of other audience members.
  • Recording, photography and filming within the event is forbidden, and mobile phones and other communication devices should be switched off unless otherwise instructed.
  • Latecomers or audience members leaving the auditorium may not be readmitted until a suitable break in the performance.

In addition, bag checks will be in operation for most public events. Large bags or cases will not be permitted onsite and we reserve the right to refuse entry. View our full security guidelines.

 

Your security

View our full privacy policy.

Our online Box Office is managed using Ticketsolve, and payments are processed through Realex. All orders – including those made by telephone or in person – will be processed through these systems. You have the right to opt out of any communications, or to ask that your details be removed from any or all of our databases, at any time – please click the link in any email, call us, or email boxoffice@stollerhall.com to update your preferences.

Realex Payments are a highly trusted online payment card processor, accredited with the Account Information Security certification by VISA and compliant with Payment Card Industry Data Security Standard Version 3.22, the highest level of compliance. We do not store your bank details on our system.

If you sign up to our email list, your details will also be held on MailChimp which is integrated with the Ticketsolve system.

If you make a donation when paying for your tickets, or at any other stage, your details will also be held by the Development department on their Raiser’s Edge database.

Many artists who perform at The Stoller Hall also play at other venues in Manchester and further afield. If you give permission for your data to be shared with the artists or promoters of events which you attend, then we may pass your contact details to those artists or organisations. We will never sell any part of your data, nor share it with any artist or promoter whose events you haven’t attended. We may, from time to time, contact you ourselves to let you know about events by other promoters which we think you might enjoy.